Home Care Package
Care managed
I have a Home Care Package and need care management.
How it works
Care management is where we can help you to coordinate and manage your care services on your behalf.
Our care management plan is ideal for Home Care Package recipients with more complex care needs. We will help you navigate your options and coordinate your services to take the stress out of managing your day-to-day care services.
Download our how-to guide
Achieve goals and outcomes
Engage our team’s expertise to reduce the complexity of managing your care day-to-day. We’ll remove the stress so you can focus on achieving your lifestyle goals. We can help you make the best decision about your services and supports within your Home Care Package budget.
Get the most out of your Home Care Package
We can guide and support you to gain a better understanding of support and services in your community so you can navigate your options with confidence. We’ll help you get the most out of your home care experience for the best overall outcome.
We’ll find Helpers that are a perfect match for you
We take the time to get to know you so we can find the best Helpers that match your criteria. We not only verify skills, training, and references - we look for people who are willing to go that extra mile to form a genuine connection. Continuity and consistency of care matters so we’ll make sure you’re receiving ongoing care from the same familiar faces.
Live well in your own home
Our experienced and verified care network can offer services to keep you living well and independently at home for as long as possible – including personal care, nursing services or allied health.
Access our network of 1000+ allied health professionals
We can connect you to our huge network of allied health professionals like physios, psychologists, speech pathologists, music therapists and more - whatever it is you need Australia-wide.
Only tell your story once
Get everyone on the same page with your digital help plan. We’ll work with you on the development of your help plan that is easily accessed via the app and can be updated whenever you like. Your Helpers will always know what’s important to you and how to best support you.
Industry leading care and package management fees
Five Good Friends have been a leader in care and package management fees. Combined, these fees have always been under 30% of the Home Care Package subsidy for all levels.
Lower hourly rates
The unique Five Good Friends model means hourly rates are 16% lower than what most other providers charge.
*Department of Health and Aged Care national median prices for common care services March 2024
More hours of care
Five Good Friends combination of lower hourly rates and industry leading fees is designed so our Members can direct more of their funding toward help in the home.
Pricing
Level 1
Level 2
Level 3
Level 4
Care Management
The amount charged to your package to manage the design, oversight and management of your care.
LEVEL 1
$32
per week
LEVEL 2
$54
per week
LEVEL 3
$127
per week
LEVEL 4
$187
per week
Package Management
The amount charged to administer your package funds and coordinate your care.
LEVEL 1
$24
per week
LEVEL 2
$45
per week
LEVEL 3
$104
per week
LEVEL 4
$153
per week
Basic Daily Fee
The government allows providers to ask for an additional contribution to go towards their Home Care Package.
LEVEL 1
None
LEVEL 2
None
LEVEL 3
None
LEVEL 4
None
Total Fees
LEVEL 1
27.6%
of package
LEVEL 2
27.7%
of package
LEVEL 3
29.7%
of package
LEVEL 4
28.9%
of package
You'll get...
Based on a standard hourly Monday - Friday rate of $62.00 per hour*, this is how many hours of care you
can receive from Helpers each week. Exact hours may vary based on services types, rates and any changes to government subsidies.
*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening, in-home respite, companionship, driving and community access, medication support, home administration, meal preparation. For nursing see below.
Nursing
$135 per hour
Nursing services may include: wound care and management; medication administration such as assisting you to take medication; general health and other assessments; and certain medical tests including blood pressure. This does not include the price for goods such as bandages, dressings and continence aids where required.
12-hour overnight care
$350 per visit
Overnight care is ideal for people who need the peace of mind of on-call care through the night.
24-hour care
$660 per visit
This care option provides up to 10 hours of active support within a 24-hour period. It is particularly suitable for individuals who do not have family members nearby or who are unable to provide assistance with caregiving.
Member transport
99c per kilometre
Travel which occurs as a component of service delivery, for example transporting a Member to an appointment or community event. This is commonly referred to as non-labour expenses or fees.
Provider travel
Travel a Helper incurs on the way to or from delivering visits, excluding the first visit of the day. This will be charged based on the Helper hourly rate and capped at 15 min per visit.
Download our how-to guide
Your very own care team 👏
It takes a committed care team working together to deliver truly exceptional care that’s personalised for you.
•
Care Managers are here to ensure the care and help we provide is aligned to your goals and changing needs.
•
Community Nursing Consultants provide nursing help and support.
•
Helper Coordinators ensure you have the best Helpers matched to you providing the same consistent help and care day-in, day-out.
•
Helpers provide the day-to-day support and help around the home.
Proactive and preventative health outcomes 💪
Lookout is our remote care monitoring technology to provide you that extra peace of mind.
It runs quietly in the background analysing check-out notes left by your Helpers and your approved care network to identify any risks or concerns. These observations raised by the software notify your care team so they can advise whether you need additional or proactive supports.
Sign up today
Be up and running in a matter of moments. Sign up today and start finding and connecting with Helpers immediately.
Funding
Interested in
Create a digital Help Plan ✍️
It’s never been easier to ensure your Helpers are all on the same page.
We’ll work with you to develop a comprehensive Help Plan tailored to you. You can create goals, define your wants, needs and expectations, identify risks, or assign daily routines so everyone can be confident they’re delivering care according to your plan.
Our Helpers will review your help plan before they attend a visit so they’re well-prepared by the time they check-in with you.
Create a digital Help Plan ✍️
It’s never been easier to ensure your Helpers are all on the same page.
We’ll work with you to develop a comprehensive Help Plan tailored to you. You can create goals, define your wants, needs and expectations, identify risks, or assign daily routines so everyone can be confident they’re delivering care according to your plan.
Our Helpers will review your help plan before they attend a visit so they’re well-prepared by the time they check-in with you.
Track your spending 💸
We’ll help you keep track of everything involving your package expenditure.
We know how important it is for our Members to have transparency and to stay informed and in control. Importantly, this includes visibility and understanding of your finances. That’s why we’ve built financial tools directly into the app to provide access to your current running balances, transaction history, and access to monthly invoices that you can download and print.
Track your spending 💸
We’ll help you keep track of everything involving your package expenditure.
We know how important it is for our Members to have transparency and to stay informed and in control. Importantly, this includes visibility and understanding of your finances. That’s why we’ve built financial tools directly into the app to provide access to your current running balances, transaction history, and access to monthly invoices that you can download and print.
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After receiving the services of Five Good Friends for about 3 years now, they have always lived up to my expectations and meet their own set ideals.
Ross W.
South Australia
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Five Good Friends have always provided the best levels of support for my elderly mother. The staff have always been unwaveringly professional and friendly in their approach. The Helpers have always been extremely caring and helpful.
Craig H.
Western Australia
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Staff are caring, friendly, and go out of their way to help their clients. The app keeps you up to date. Any requests made for services such as new equipment or a re-assessment of a client is acted upon promptly. Overall excellent service!
Lorraine B.
Victoria
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I have been extremely impressed with the whole process of setting up the care for my mother. I really like being able to contact the carers directly if needed. The app is a huge bonus also.
Sharon R.
Queensland
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Great helpers. Better value and more hours than other providers. Pleasant approach by staff in all matters. Genuine interest in the clients needs.
Jeff B.
South Australia
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The service is fantastic, friendly and professional. I love the app where I have the ability to know what’s happening with budget and the weekly calendar schedule. We have been very satisfied with Five Good Friends.
Helen L.
Queensland
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The Five Good Friends carer that was assigned to my parents is amazing! They look forward to her visits and she has made a huge difference in their lives.
Janet R.
South Australia
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The company is very supportive, takes feedback seriously and the support workers are wonderful.
Michelle J.
Queensland
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Before l chose Five Good Friends as my service provider, l had consulted three other companies. They were by far the most flexible and accommodating to meet my real needs. I am well pleased with the outcome.
John W.
Queensland
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I am very happy with the service I receive from 5GF compared to my previous provider. As a matter of fact, I referred other people to them. The whole team are first class.
Ron W.
Victoria
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When I was looking for an aged care provider I decided Five Good seemed to best meet my needs. When speaking with various staff members I have alway been treated with respect and courtesy.
Deidre D.
Victoria
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I appreciate the consistency in always sending me lovely people.
Ian W.
South Australia
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I have been assisted by Five Good Friends now for 2 weeks and already feel my life is changing from an elderly, disabled and anxious woman to a more confident future.
Joan C.
Victoria
Ready to start?
Be up and running in a matter of moments. Sign up today and start finding and connecting with Helpers immediately.
Funding
Interested in
