Great support starts with a great network.

Helping NDIS participants achieve their goals and create the lifestyle they want in the homes and communities they love.

Refer a participant

Smarter technology, better outcomes.

Our technology-enabled support approach provides transparency, choice and control ensuring participants feel secure in their path to independence.

Find out about our unique approach.

Transparent and collaborative care

Through our Lookout app, participants have clear and open communication with their Helpers and support team, as well as visibility of their help plan and visit schedules. This ensures participants are well-informed in all aspects of their supports.

Ongoing guidance and support

Our dedicated support team collaborates with you and your participants to create, support and manage each participant’s help plan to maximise the quality and continuity of supports.

Choice and control

Participants can choose from a range of support services that assist them in completing everyday activities and achieving personal goals, including personal care, meal preparation, companionship, community access and mobility assistance.

Meaningful Helper matchmaking

We believe in the power of friendship. Our matching technology allows participants to choose their support workers (we call them Helpers) depending on their preferences. Members are matched to Helpers based on mutual interests, qualifications, and languages spoken to help form a real connection that improves service delivery outcomes. When we can’t find the right Helper within our network, our recruitment team steps in to find the perfect match.

Registered NDIS provider

You and your participants have peace of mind knowing that their services are being managed by a registered NDIS provider, with support delivery that adheres to the NDIS Code of Conduct and NDIS practice standards.

Blended workforce

Our team of Helpers is comprised of both employees and contractors, introducing participants to a broad range of support workers to facilitate flexible and comprehensive support.

Monitoring technology

Our sophisticated monitoring technology can automatically flag potential issues raised by Helpers in their check-out notes after each visit, allowing us to respond as quickly as possible.

Get on board

We're ready and waiting to support your NDIS participants.

Make a referral

Our promise

“When we started Five Good Friends, we could see the challenges the home support sector was facing. We wanted to ensure we designed a completely different service. One that people would love. One that truly had the customer and their family at the centre.”

Simon Lockyer, Five Good Friends, CEO

Why Members trust us.

1 million+

Total hours of care delivered

22,000+

Visits per month

95%

Helper match score

60+

NPS score from our satisfied Members

“From my first contact with Five Good Friends, everyone has been very helpful and kind. My carer Beth is wonderful.”

Maree, QLD

“Five Good Friends are very efficient and listen to all our concerns as well as keeping us informed about shift changes, etc.”

Jocelyn, QLD

Five Good Friends has helped us through many difficult situations. They really go the extra mile, and are caring and competent. I don’t know how we would manage without them!

Robyn, VIC

FAQ

What services do you offer?

We offer a large range on NDIS services including help with self care, community access, house and yard maintenance, nursing and more.

View our full list of services

How much do our services cost?

At Five Good Friends, we are always transparent about our costs. Five Good Friends standard rates are offered at or slightly below the NDIS price limits. Members are able to negotiate lower rates with Helpers at both parties consent (note most Helpers offer services at standard NDIS rates). Review our price list here

Are you a registered NDIS provider?

Yes! We are registered NDIS provider, assisting participants with core supports and support coordination . We have consistently met NDIA’s quality and safety standards and adhere to the NDIS code of conduct. Our Helper network has an appropriate NDIS worker screening check, as well as access to ongoing learning and development opportunities.

What is a Helper?

We call our carers and support workers ‘Helpers’. We’ve chosen this name because that's what friends do, help. They help participants achieve their goals and live more independently in their own home and out in the community. We want our Members to have control and connection with the people who help them which is why we match each participant to a Helper that is most suited to them.

How does the matching process work?

We know that when people are connected with the homes and communities they love, they have better outcomes. It’s the same when a Member has a connection with the people they’re being supported by.

As part of designing a help plan, participants can determine the attributes of their ideal Helper. Our goal is to match Members with people who they enjoy and look forward to seeing.

How long does it take to start services?

Our goal is to match Members and Helpers within 2 weeks. Sometimes, depending on the practical needs and preferences, finding the right Helper might take a little longer. In this instance we will tap into our existing Helper base for interim delivery of services while our team works in the background to find the right Helper for each participant.

What are your cancellation policies?

No cancellation fee is applied as long as the visit is cancelled with at least 24 hours’ notice. The cancellation fee can be waived by negotiation between Member and Helper.