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Experience the Five Good Friends difference

Your goals are our goals.

Five Good Friends understands that picking a home care provider that supports your desire to stay in the home and community you love is a critical decision.

Having a Home Care Package means you have choice, flexibility, and control over your care. You also have the choice to switch providers if your existing arrangement is no longer working for you. At the end of the day, it’s your funding, and it will follow you to any provider you choose.

Five signs it’s time to switch care providers

I don’t know when my carer will be arriving

Phone calls, printed rosters or handwritten notes are easy to lose track of and can’t be shared with loved ones easily.

Gain oversight and control of your care

With the help of our app, it is easy for everyone to communicate with one another and know who’s in the home and when.

I don’t know what I’m paying for

Your Home Care Package is your entitlement. You shouldn’t tolerate unclear or strange transactions on your account. You should be involved and aware of every transaction that goes towards your care.

Transparent statements transactions and balances

Five Good Friends can provide the transparency you’re looking for. You’ll get up-to-date statements, transaction history, and access to your current Home Care Package balance for total visibility of how and when it’s used.

My care provider doesn’t listen to me

Your care provider should be listening to your wants, needs and goals – not dictating the terms back to you.

Your goals are our goals

Every Five Good Friends’ Member has a custom Help Plan. This means we don’t just respond to emergencies - we proactively look after you and help you achieve your goals.

I’m paying extra to receive professional services

Paying extra administration or service fees to get a referral for allied health or other necessary services can quickly eat into your package funds.

Access to allied health at no extra cost

Gain access to our network of allied health professionals and other professional services with no additional administration fees.

I get a different person every week

Having different people coming into the home every week is impersonal and confronting, especially for vulnerable members of the community. Continuity of care is important, so it’s critical to maintain a consistent team of carers week on week that know your story.

Helpers are matched to you

We endeavour to find you a team of dedicated Helpers hand-picked to fit your preferences that are compatible with you as a person. We focus on long term connection so you always feel supported by people you have a relationship with and can trust.

Switch today

We make the transition easy and in return for choosing us you’ll get a $100* credit to spend in the Five Good Friends Approved Partner Catalogue. If your provider has an exit fee, we’ll reimburse it up to $500^. Terms and conditions apply.